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+# Troubleshooting Guide
+
+### Problem
+I run Windows and PlexPy cannot read my database, the log returns the error "DatabaseError: file is encrypted or is not a database"
+
+### Solution:
+This seems to be a version mismatch with the packaged Python sqlite3 libraries. A possible solution is outlined in this post on the Plex forums: https://forums.plex.tv/index.php/topic/169591-plexpy-yet-another-web-front-end-for-plexwatch/?p=963491.
+
+This is the extract from the post:
+
+> I just wanted to say that I had the same issue as MAUL ("DatabaseError: file is encrypted or is not a database"), and had the settings correctly entered. I ended up fixing it by replacing the sqlite3.dll in C:\Python27\DLLs with the precompiled DLL from here: https://www.sqlite.org/download.html. After this, and re-starting PlexPy, it works flawlessly.
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