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Updated Troubleshooting (markdown)

drzoidberg33
2015-07-21 11:22:11 +02:00
parent 3992b42130
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Troubleshooting.md

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# Troubleshooting Guide
### Problem
> **If you experience any issues after an update please first clear your browser cache or hard refresh the page with issues (normally shift + refresh) before reporting anything as a bug.**
## Problem
I run Windows and the PlexWatch import tool is unable to import my PlexWatch database, I get the error "Uncaught exception" when trying to import.
### Solution:
## Solution:
This seems to be a version mismatch with the packaged Python sqlite3 libraries. A possible solution is outlined in this post on the Plex forums: https://forums.plex.tv/index.php/topic/169591-plexpy-yet-another-web-front-end-for-plexwatch/?p=963491.
This is the extract from the post:
> I just wanted to say that I had the same issue as MAUL ("DatabaseError: file is encrypted or is not a database"), and had the settings correctly entered. I ended up fixing it by replacing the sqlite3.dll in C:\Python27\DLLs with the precompiled DLL from here: https://www.sqlite.org/download.html. After this, and re-starting PlexPy, it works flawlessly.
> I just wanted to say that I had the same issue as MAUL ("DatabaseError: file is encrypted or is not a database"), and had the settings correctly entered. I ended up fixing it by replacing the sqlite3.dll in C:\Python27\DLLs with the precompiled DLL from here: https://www.sqlite.org/download.html. After this, and re-starting PlexPy, it works flawlessly.