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Destroyed Troubleshooting (markdown)

JonnyWong16
2016-03-24 11:03:09 -07:00
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Troubleshooting.md

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# Troubleshooting Guide
> **If you experience any issues after an update please first clear your browser cache or hard refresh the page with issues (normally shift + refresh) before reporting anything as a bug.**
## Problem
I run Windows and the PlexWatch import tool is unable to import my PlexWatch database, I get the error "Uncaught exception" when trying to import.
## Solution:
This seems to be a version mismatch with the packaged Python sqlite3 libraries. A possible solution is outlined in this post on the Plex forums: http://forums.plex.tv/discussion/comment/963491/#Comment_963491.
This is the extract from the post:
> I just wanted to say that I had the same issue as MAUL ("DatabaseError: file is encrypted or is not a database"), and had the settings correctly entered. I ended up fixing it by replacing the sqlite3.dll in C:\Python27\DLLs with the precompiled DLL from here: https://www.sqlite.org/download.html. After this, and re-starting PlexPy, it works flawlessly.
## Problem
When running a Plex Media Server on a QNAP, Plex writes logs into a non-shared location with the `/share/.qpkg` path. PlexPy cannot be pointed to this location under `Settings` > `Extra Settings` > `Plex Logs` > `Logs Folder`
## Solution:
A symbolic link to this location can easily be created from a folder that is shared.
1. ssh in QNAP
2. create a directory in a shared folder that will be accessible:
```mkdir /share/MD0_DATA/PATH/TO/VALID/SHARE/FOLDER/PlexLogs```
3. make symbolic link between unshared log folder and new shared folder:
```
ln -s "/share/MD0_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Logs/" "/share/MD0_DATA/PATH/TO/VALID/SHARE/FOLDER/PlexLogs"
```
4. your new location is now usable in `Settings` > `Extra Settings` > `Plex Logs` > `Logs Folder`:
`\\<ipaddress>\PATH\TO\VALID\SHARE\FOLDER\PlexLogs`
See: [Tweaking4All](http://www.tweaking4all.com/qnap/combine-qnap-shared-folders/) for more detailed information.