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drzoidberg33
2015-06-24 14:43:55 +02:00
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# Troubleshooting Guide
### Problem
I run Windows and PlexPy cannot read my database, the log returns the error "DatabaseError: file is encrypted or is not a database"
### Solution:
This seems to be a version mismatch with the packaged Python sqlite3 libraries. A possible solution is outlined in this post on the Plex forums: https://forums.plex.tv/index.php/topic/169591-plexpy-yet-another-web-front-end-for-plexwatch/?p=963491.
This is the extract from the post:
> I just wanted to say that I had the same issue as MAUL ("DatabaseError: file is encrypted or is not a database"), and had the settings correctly entered. I ended up fixing it by replacing the sqlite3.dll in C:\Python27\DLLs with the precompiled DLL from here: https://www.sqlite.org/download.html. After this, and re-starting PlexPy, it works flawlessly.